Refund policy

Technical generation failures

A confirmed technical failure returns the generation credit to your account. This is a credit return, not a refund to your payment method. Jobs with an uncertain provider response are reviewed before being marked failed so you are not charged for an accidental duplicate request.

Unused purchases

Contact support within 14 days of purchase to request a refund for a completely unused credit pack. Include the order reference and account email. We check whether credits have been used or reserved before processing the request. Do not use the pack while a refund request is pending. Mandatory consumer rights continue to apply.

Generated results

AI results vary. Changes to small details or wheel motion do not automatically mean the job technically failed. If a delivered video is unusable, contact support with the job reference and explanation; we review it individually. There is no automatic paid retry.

Payment processing

Approved cash refunds are processed through the original payment provider and payment method where supported. Your payment provider determines when the funds appear; we do not promise a fixed bank-processing time. Duplicate or unauthorized payment concerns should be reported promptly. Payments stay closed until store review and payment verification are complete.