Support

Email support@loftnumstudio.com for help with Toy Car to Real Car AI. This is the operator's shared business support address; please include the product name in your subject. You can contact us without signing in. The service is operated by ZHAO JUNSHI, the individual operator behind LoftNum Studio.

You can also use your account's support inbox for a generation, purchase or data request. Sign in with the email used for the purchase so we can locate the right account. Review your results in My videos.

Include the details that help

Describe what happened, include the job ID or order reference, and say what you expected. For a visual problem, mention the part of the clip affected. Do not include passwords, payment-card numbers or private keys.

Pending jobs or payments

If a payment or generation is still being confirmed, avoid repeatedly starting it again. A confirmed technical generation failure returns the generation credit. An uncertain payment needs to be checked before another purchase is attempted.

Privacy and deletion

Completed or failed jobs can be deleted from My videos. Account deletion is available in account settings. Contact support for an inaccessible account or an unresolved deletion request. Some transaction records may need to be retained for legal and accounting obligations.

Generation is available only when the homepage shows it is open. Checkout remains disabled until the new store is approved and payment testing is complete.